You will be taken to the Branch customisation screen when you first create your account. You can also navigate to this page via the ‘Admin’ option from the settings.
This page allows you to customise the emails and SMSs sent from your Branch.
Branch Name
This is the name given to your health organisation at set up. It may be included on the recipients email or SMS greeting when you customise this copy. You can modify your Branch name by typing in an alternate name.
Branding
You can upload your chosen branding type in .JPG or .PNG format.
Logo dimensions are: width 300px height 150px
Banner dimensions are: width 1140px
Footer banner dimensions are: width 1140px
Pro Tip: Scroll to the bottom of the page and click ‘Update’ to save your chosen image.
Contact Healthily (support@goshare.com.au or 03 9534 7222) if you require assistance in formatting or resizing your logo.
“Send From” email address
Enter an active generic email for your health organisation. This email address should be monitored although the recipient is notified that it is a No Reply message.
GoShare requires that the “Send From” email address is authenticated by our email provider to prevent GoShare emails going into the recipients “Junk” folder. Email addresses hosted by a third-party Internet Service Provider (ISP) and on a public domain cannot be authenticated. This includes services such as Gmail, Hotmail, Yahoo, and Bigpond.
The default “Send From” email will be goshare@healthily.com.au until your email address is authenticated.
Type in your preferred “Send From” email address. The “Email approval status” will remain Unconfirmed until authenticated. This does not stop emails being sent by Users.
You will receive an email from our email provider Postmark, to verify your email. Simply click on the link to verify. The “Email approval status” will change to “Confirmed”.
Alert Email
If you are using GoShare to send communications that can record responses, you can enter an email address to receive alerts when a new response is received.
Customise the branding, email & SMS message template to the recipient
Under Default copy, you will see a drop down with branding options. These correspond to the branding images you upload in the top section of this webpage. This is applicable to the email only.
The messages has been prepopulated with default wording. You can customise the template text for both Email and SMS. This will be the template for the health practitioners in your Branch. They can further customise and personalise before they send their information to the recipient. The right-hand column explains which fields will self-populate from data in the system.
Customise the greeting message on the recipient content page
Landing page designs refers to the content page branding options. You are able to select from different options depending on your branding images you’ve uploaded to GoShare. If you want their to be Footer Link on your Landing page, you must select and option with Footer Banner selected.
This is the greeting message that will be first viewed by the recipient when they open their link to view the content. The message has been prepopulated default wording. You can customise this for your Branch. This cannot be further customised by the health practitioner.
When you have completed the page, click “Update” and the information will be saved. You can go back into the Branch Administrator screen at any time to modify as required.
Footer Link
You can use the footer branding as a clickable link on your Landing Page. This may be helpful to promote any health related campaigns you are running.
For this link to be active you must make sure:
- The ‘Use footer link’ check box is ticked
- A valid URL is entered into the ‘Footer link’ field
- The ‘Landing page design’ drop down has one of the footer link options selected
Phone number and Booking Button
You are able to include your Practice’s/Department’s phone number in your GoShare correspondence to direct recipients to call you after receiving a bundle. You can add this to bundles you’ve built yourself, or it may be built into Bundles that come with your version of GoShare. Enter in your Phone Number as well as any Online Booking Link to make sure recipients can contact you when you send your next campaign.
You are able to add the tag [Booking_button] to your landing page message to insert a clickable Button that directs recipients to your chosen webpage. You will need to enter the text you want to present on that button in the ‘Booking Button – text on the Button’ field. Eg. ‘Click here to book’ or ‘Visit our website’
Split Send Parameters
This section is only applicable if you are using GoShare Plus available in your Cat4 data analytics tool. If you want to find out whether you are eligible to use GoShare Plus, please contact GoShare Support on 03 9534 7222 or email support@goshare.com.au.
When sending a GoShare bundle to a list of patients, you may find that the number of patients on the list is too large. GoShare allows you to set split-send parameters which will:
- Check the number of patients in your list
- If it exceeds the maximum you have set, split the list into smaller lists
- Sends the GoShare bundle to each list at the chosen interval (days)
For example:
- You set a maximum list size of 300
- You set an interval of 7 days
- If you create a list of 850 patients to send a GoShare Bundle to, the Split-send feature will activate and only send the first 300 bundles initially.
- The remaining 300, then 250 GoShare bundles will be scheduled to be sent one and two weeks later, respectively.