For WSLHD GoShare Users

This page contains tips to:

  • Set up your WSLHD GoShare Account & GoShare Branch
  • Access WSLHD GoShare User Guides & Training

Contents:

Introduction

Step 1: How to select (and update or change) your GoShare Branch

Step 2: How to complete your account set up

Step 3: Ongoing access to WSLHD GoShare

Step 4: How to use GoShare

Step 5: Documenting patient consent in eMR

Step 6: Tips to engage patients

Introduction

WSLHD GoShare registration is only through the Western Sydney Electronic Medical Records – PowerChart.

Once registration is complete, the WSLHD GoShare platform can be accessed via:

  • eMR PowerChart
  • Web browser

This guide is for new WSLHD GoShare Users registering with WSLHD GoShare for the first time, and may be helpful information for existing GoShare users. It provides the ‘how to’ instructions to set up your account and how to use WSLHD GoShare.

This graphic shows where to find the WSLHD GoShare platform Cogwheel and the drop-down menu, to complete some of the following steps.

Step 1. How to select (and update or change) your WSLHD GoShare Branch

The benefits to assign yourself to a WSLHD GoShare Branch include:

  • Share saved health information bundles with members in your GoShare Branch
  • Tailor the default SMS and email messaging specific to a GoShare Branch
  • Customise branding / logos for your service
  • Create a custom topic tile and limit access of the resources to the GoShare Branch
  • Access to the GoShare Branch activity dashboard

How to select your GoShare Branch:

  1. Hover over the Cogwheel and select ‘Change your Branch’

Select from the drop down menu the most relevant WSLHD service suitable:

  • Segment: (Hospital / Community Service / WSLHD service)
  • Branch: (The relevant service)

To view the list of GoShare Branches, click here

Note: If there is an unsuitable GoShare Branch, select ‘Other’ from the Branch menu

Email: WSLHD-GoShare@health.nsw.gov.au and request the new GoShare Branch name

  1. Click on ‘Update Branch’
  2. Click on the GoShare logo which takes you to the home page

For graphical details, see WSLHD intranet: WSLHD GoShare branch selection and modification

Step 2. How to complete your WSLHD GoShare account set up

Completing your WSLHD GoShare account, will enable you to access GoShare via the web-browser.

The benefit:

  • To be able to view all patient resources before bundling and saving patient resources
  • The firewalls in CERNER (PowerChart) may prevent you from viewing the resource to ensure you have the correct patient resource.

To complete your account set up:

  1. Hover over the cogwheel icon & select Edit Account

Enter your:

  1. NSW Health email
  2. Create a password (10 characters)
  3. Click on Update details (Green button)
  4. A code will be sent to your NSW Health email for verification
  5. Copy and paste the code from your email in the pop-up box and hit enter
  6. Click on the GoShare logo which takes you to the home page

Step 3. Ongoing access to WSLHD Goshare

Once your account set up is complete, there are two options to access WSLHD GoShare:

  1. Electronic Medical Record (eMR) – PowerChart – No login required; or,
  2. Internet / web browser using your NSW Health email and password: https://goshare.realtimehealth.com/users/sign_in

Login using your:

  • NSW Health email
  • Unique GoShare password (10 characters)

* The browser GoShare sign in page link is available on the WSLHD Intranet Applications page.

GoShare is supported on desktop browsers:

  • Chrome
  • Microsoft Edge
  • Apple Safari
  • Internet Explorer 11

Firefox also currently works but is not strictly supported as it uses the Gecko browser engine rather than Chromium.

Step 4: How to use GoShare

For ‘how to’ guides and training:

  1. Hover over the cogwheel and select ‘How to use GoShare’

Welcome to the GoShare Knowledge Base. Here you will find access to:

  1. To book a training session for your service, email: WSLHD-GoShare@health.nsw.gov.au
  2. More information about WSLHD GoShare, see WSLHD intranet GoShare page here.

Step 5: Documenting patient consent in eMR

When sending patient resources via GoShare, to maintain patient privacy and avoid risk of harm due to sharing health condition content that may be accessed by a shared device or incorrect patient contact detail, it is important to document:

  1. The patients verbal consent to receive health resources digitally via GoShare
  2. The patient’s preferred contact detail – email or mobile phone

There is no legal requirement to document the patient resources sent.

If you have access to PowerChart:

  • Pre-completed templates or
  • Auto-text,

Search GoShare – Patient Education for the documentation template.

See WSLHD Intranet Documenting consent in EMR for graphic instructions how to access these templates.

Step 6: Tips to engage patients

When sending health information resources to patients, it would be helpful to check with the patient if:

  1. They have a device to receive online health resources. For example: mobile phone or laptop
  2. They have access to wifi or data at home
    • If so, is this limited?
    • If limited, you may need to consider the type of resources sent to patients.

For example:

  • the video content on GoShare (the ‘stories’) are typically 30-40MB, or longer video’s may be around 70MB
  • The animations are usually around 50-60MB.
  • The PDF resources (‘INFO SHEETS’) are usually 2-3MB in size.

To put that in perspective:

An Optus $49p/m phone plan includes 30GB of data (approx. 30,000MB).

This plan could watch one of the larger videos (60MB) on GoShare about 500 times before running out of monthly data allowance.

See Patient Engagement Tips for more ideas.

Need more information?

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