Prior to sending a bundle to a patient, check if the patient:
- consents to receive digital education sent to their device/email – they can opt out anytime by replying STOP to the SMS,
- has access to a device to receive information electronically,
- has adequate data or wifi to receive information digitally.
When you ask permission to send the information to your patient, explain what they will receive, and suggest they keep an eye out for it.
Eg. ‘You will receive an email (or SMS) from GoShare Healthcare with information about [topic]. You have an opportunity to let us know how helpful it was at the bottom of the content page.‘
Click here to download the GoShare Healthcare Patient Brochure which you may print and provide to your patient, or make available in the waiting room.
Other tips include:
- Ask the patient for feedback about the information sent to them at the next appointment (refer to it, ask them if they understood the information, ask if they have any questions).
- If sending by SMS, reassure the patient that when they receive an SMS from the service/department that it is not spam – they can safely open the link. The name of the service/department (and the patient’s first name) will be in the SMS message.
- If sending by SMS include the service/department contact phone number to increase credibility, if appropriate.
- If possible, clinicians should familiarise themselves with the patient experience of GoShare so that they can describe it to patients if asked:
- You will receive an email or SMS from us
- Click/tap the link in the message
- This will take you to a content page with helpful information
- You are able to give us some feedback
- Teams could send bundles to each other before starting to send to patients.
- Do not include too many content items in a content bundle. Aim for 2-4 content items where possible.
If the patient has limited data or wifi, you may choose to limit the amount of video’s sent to the patient. Please see below some context regarding the data required to view GoShare content:
- the video content on GoShare (the ‘stories’) are typically 30-40MB in size. A couple of the longer videos may be around 70MB,
- The animations are usually around 50-60MB,
- The PDF resources (most of which are found in the ‘info sheets’ section) are usually 2-3MB in size.
To put that in perspective:
- a standard $15p/m phone plan includes 5GB of data ( approx 5,000MB).
- This plan could watch one of the larger videos (60MB) on GoShare about 80 times.